Leadership Principles
Hire and Develop the Best
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Ownership
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job."

Customer Obsession
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.

Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
I'd take a medium performer with high trust over a top performer with no trust any day of the week. Trust is huge. Be quick to listen, and slow to speak. Treat others with respect and genuine interest and you will develop trust. Deliver on your promises and go out of your way to make sure you are looking out for their best interests and not just your own. Be willing to be transparent and have humility. When people see you can admit your mistakes and work harder to learn from it and fix it, you will develop trust.
Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
Delivering results with quality is huge. As a Certified Scrum Product Owner, I learned what it means to maximize value of the product. If you want to provide value to your end customer, you must deliver! Sounds simple, but making sure a steady stream of value is delivered is important. In the software world, this is why Agile and Scrum are so useful, as it gets rid of the bloat and makes sure value is being delivered often (as opposed to Waterfall). Quality is also apart of value, for the obvious reason that if you deliver something often, but that thing has poor quality, well what value gained was that? This is why having a good quality department that understands not just how to test, but what to test is vital in delivering results.